Terms & Conditions

CLIENT AGREEMENT

TERMS &

CONDITIONS

PLEASE NOTE: Whilst all bookings shall be bound by the terms and conditions detailed on this page and any other procedures or directions reasonably given by the Operator SARL Leyshon, trading as Chamonix Exclusive, and its employees, we hope and believe that neither party should ever need to refer to them. Communication is therefore particularly important and we welcome early dialogue (starting well before you and your guests visit) and ongoing communication to ensure we understand your requirements, you are clear on what to expect, and we can deliver exactly that - and a little bit more!

Nb: Hereinafter SARL Leyshon shall be referred to as ``Chamonix Exclusive`` and such reference to Chamonix Exclusive shall refer and apply to SARL Leyshon.

1. WEBSITE

The Information on this website is to the best of our knowledge accurate. However, some variations may exist but such will not be material in there difference. Measurements and room dimensions on floorpans are for guidance purposes only and the accuracy of these should be considered approximate rather than precise. Chamonix Exclusive are always continuously developing and updating their services and therefore some services maybe subject to change from time to time.

2. BOOKING

Bookings made direct with Chamonix Exclusive must be accompanied by 20% deposit of the total holiday price, where booked through an agency the higher deposit rate will apply. Reservations can only be confirmed on receipt of the full deposit.

The contract will take effect on receipt of the full deposit and Chamonix Exclusive (or acting agent for CE) has issued confirmation of receipt of payment. The remaining balance is due 10 weeks prior to your holiday start date. Full payment will be required for bookings made within 10 weeks of your holiday.

In the event that the remaining balance is not received 10 weeks prior to your holiday start date, Chamonix Exclusive will make reasonable endeavours to remind the client of monies due to expedite payment. However, it is the clients responsibility to ensure all monies are paid in full on the due date and Chamonix Exclusive reserve the right to cancel the booking where the money is not paid when due, and without further reference to the client if necessary, and in such cases the client shall forfeit any deposit paid.

3. PAYMENTS

Clients may pay for their holiday by bank transfer in pounds or euros. Payments by bank transfer must be made prior to the due date and allowing appropriate time for international banking clearance to ensure payment is made on time. All bank charges incurred by the client in making any transfer are at the client’s expense (payment received by Chamonix Exclusive must be for the full amount due and not minus any deductions associated with the client’s costs of transfer or exchange rate variation).

Additional in resort payments: During your stay at Chalet Prarion the payment of services will be charged in euros and as such euro cash payments or euro bank transfers are welcome. For clients who wish to settle their bill in sterling this is possible with prior agreement from Chamonix Exclusive. All such payment must be paid and cleared before the end of the holiday duration. Chamonix Exclusive will offer an exchange / conversion rate according to and based on current exchange rates.

Chamonix Exclusive will advise if credit cards payments are possible and will advise the appropriate fee rate (surcharge - typically 2.5%).

All pre-booked services must be paid for in full on arrival. All bills incurred during your stay must be settled at the time of incurrence, unless otherwise agreed, which must be before exiting the chalet on the departure date.

4. FLIGHTS & FERRIES

Flights or ferries ('carriers') are not included within the holiday price and as such is deemed to be the sole responsibility of the client. Any Carriers (flights and ferries) shown on this website or referenced by Chamonix Exclusive and its employees are for information purposes only and Chamonix Exclusive does not warrant their fitness for purpose in any form. No liability will exist between the client and Chamonix Exclusive for any failure by a carrier to deliver the services contracted, including, but not exhaustive of late arrivals or departures in any event, including events considered a Force Majeur event.

5. AIRPORT TRANSFERS

Airport transfers are not included in your holiday price unless agreed prior to, and in writing by Chamonix Exclusive prior to your booking confirmation.

Prices as of 01/01/2018 (but maybe subject to change) to and from Chalet No.5 to Geneva Airport are as follows:

- *Single Journey 8 seater minibus 225€ (exclusive transfer)

- *Single Journey Per person 40€ (shared transfer)

- *Return Journey 8 seater minibus 425€ (exclusive transfer)

- *Return Journey Per person 75€ (shared transfer)

*Please Note: Flights arriving before 7:00 am and after 21:55 will attract an additional surcharge, quotes are available on request.

The contract will be with the transfer partner. The transfer partner should comply with all relevant legislation and you are responsible for ensuring such. If in doubt, or concerned of the suitability, please raise with the driver, then the transfer partner, and also Chamonix Exclusive who will support you accordingly.

5.1 Children - Airport Transfers

The correct size baby seat must be requested, or the age and weight of the child specified. For your convenience a general guide has been provided but parents / guardians are responsible for the safety of their child at all times and ensuring the correct seat is used:

- Rear facing baby seat, group 0: up to 13kgs (29lbs), approx age range: birth to 12-15mths

- Front facing child seat, group 1/2/3: from 9-25kgs (20-40lbs), approx age 9mths - 4 years

- Booster cushion, group 3/4: from 22-36kgs (48-79lbs) approx age 6-11/12 years Booster cushion

- Children smaller than 135cm must use one of the appropriate sized seats stated above

The contract will be with the transfer partner but all child seats provided should comply with all relevant legislation. The transfer partner will endeavour to honour special requirement requests, such as the provision of child restraint seats, but are not contractually obliged to do so.

5.2 Self Drive

Clients arriving by their (or third party, e.g. rental) vehicles must park in the designated areas as directed by our host. There are 2 to 3 car parking spaces at the chalet but where the snow conditions dictate the number of cars may be limited. Snow tyres and cars with 4x4 are highly recommended and snow chains are obligatory after heavy snowfall. Clients arriving by car must pre-notify Chamonix Exclusive of their estimated arrival time and provide a mobile number in case of emergency. Vehicles are parked at the clients / owners risk and Chamonix Exclusive can not be held responsible for any damage or theft relating to the vehicle (and / or contents) and vehicles.

6. ARRIVAL & DEPARTURE

Access to Chalet No.5 is available from 4:00pm (16:00hrs local time) on the date of arrival. Guests must vacate and depart by no later than 10:00am (10:00hrs local time) on the date of departure.

Airport transfer journey times from Geneva take typically around 1hour 15 minutes but this can vary depending on the weather, peak times, and due to unforeseen / other events. Clients are therefore advised to allow at least 2 hours from your flight arrival time to arrival at the chalet. Flight arrivals and departures are best booked between 1pm and 4pm. Chamonix Exclusive will do their utmost to accommodate early arrivals or late departure times where outgoing (week prior) and incoming clients (arriving on your departure) permit, however, where these times conflict with other guests, the times will be strictly to adhered to (to ensure fairness to all) and such extensions of the times are solely at the discretion of Chamonix Exclusive who reserve the right to refuse access to the chalet outside of these or agreed times.

Departure journey times to Geneva Airport typically takes 1 hour 30 minutes but can fluctuate significantly depending on the weather, time of travel, peak weeks, and unforeseen / other factors. Clients are responsible for assessing and stipulating the time of travel (but must vacate the chalet by 10.00am) when booking their holiday and whilst we typically we find 4 hours from the chalet to your flight departure time is sufficient, this is a general guideline only and Chamonix Exclusive can not be held responsible for any client’s who fail to arrive in time for their departure flights at the airport, whatever the reason.

7. ON CALL IN RESORT DRIVER SERVICE (LUXURY PLUS ONLY - OPTIONAL OTHER SERVICES)

For Chalet bookings with the On Call In Resort Driver Service (OCIRDS - Luxury Plus only unless otherwise agreed), Chamonix Exclusive and / or its transfer partners will provide the OIRCTS between 08:00hrs and 20:00hrs Sunday to Friday within the Chamonix Valley. This service includes one minibus capable of carrying 8 passengers. The service will also include transport to and from the local ski shop in Les Houches on the day of arrival and two return trips to a restaurant of choice in Chamonix.

Please note that this service is an 'on call' service and the driver should therefore, be given advance notice of the time and place of the collection to avoid unnecessary waiting. The driver will undertake best endeavours to respond to any call within the times stated above. The driver will endeavour to reach the client within 30 minutes of calling where this is practical, however this timing will be longer where no prior notice has been given or there are adverse weather conditions. The Chamonix Valley area is deemed to be from Les Houches to Le Tour (excludes Vallorcine and the pass Col des Montets). Requests outside the Chamonix Valley may be agreed between Chamonix Exclusive and the client, but surcharges will apply. For transport to and from the restaurant the times must be notified to the driver 24 hours in advance.

A second minibus may be requested at an additional, preferential rate, of 360€ per day (price correct as of 01/01/2018 but may be subject to change - please enquire when booking).

7.1 Optional Upgrade Self-Catering and Family Service - On Call In Resort Transfer (OCIRDS) Or Lift Station Transfer Service (LSTS)

For Self-Catering and Family Service clients may upgrade to the OCIRDS (On Call In Resort Driver Service) or LSTS (Lift Station Transfer Service). OCIRDS operating times and driver availability will be as per section 7 above. The LSTS entitles guest to one minibus trip on a morning and on an evening (or at the end of a day’s skiing) to drop clients at their favourite ski station and collect them again in the evening. Multiple drop offs and collections will attract an additional cost (correct as of 01/01/2018 but maybe subject to change - please check prior to booking):

- Lift Station Transfer Service (one lift station return trip only for up to ten people) 200€ per day

- On Call In Resort Driver Service (one vehicle) 400€ per day

7.2 General Terms of Use of Chamonix Exclusive Transfers, Vehicles and Related Services

Chamonix Exclusive and its transfer partners reserve the right to refuse to carry any client, at any time, whose behaviour may be inappropriate, deemed to compromise their safety, other passengers, staff, the general public, or anyone else, as deemed by the staff of Chamonix Exclusive and its transfer partner, or is deemed to be under the influence of alcohol and could put their transportation, other clients, staff, or the property of Chamonix Exclusive and its transfer partner at risk. For any damage or cleaning that is a result of a client's inappropriate behavior, the full cost of rectification will be charged to the client. The minimum charge that shall apply in such an event shall be £300 plus the costs of any applicable damage or cleaning to the vehicle.

Parents / Guardians will be responsible of ensuring the general safety and appropriate behaviour of children whilst travelling in Chamonix Exclusive or our transfer partners vehicles. Children travelling in a vehicle must at all times use the child restraint seats provided. Clients must advise of any children requiring by law, or otherwise, a child restraint seat with your booking. The children's parent's or guardian are responsible at all times for ensuring that the children under their care are properly restrained in the restraints provided and any safety seats are safely fitted prior to traveling. Chamonix Exclusive and its transfer partner reserves the right to withhold transport for children in the event of not being notified of a child’s seating requirement and a child restraint seat as a consequence not being available.

All clients, whatever age must wear properly the safety restraints fitted in any vehicle operated by Chamonix Exclusive and its transfer partner. Please note that vehicles provided by Chamonix Exclusive and its transfer partner must not exceed the authorised passenger carrying capacity and Chamonix Exclusive and its transfer partner drivers will therefore not carry over the legal capacity.

Please note: Additional terms and conditions may apply in respect of the transfer partner’s specific terms and conditions and apply accordingly. Transfers Partners Terms and Conditions shall take precedence. Copies can be provided on request.

8. INSURANCE

Your booking does not include travel insurance. We strongly advise that all members of your party have the appropriate travel insurance in place prior to travelling.

9. BOOKING CHANGES

If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request where it is reasonable to do so. Such changes are at the sole discretion of Chamonix Exclusive.

10. CANCELLATION BY CLIENT (CUSTOMER)

If you choose to cancel your holiday you must do so in writing. The date of cancellation shall have taken effect when Chamonix Exclusive receives cancellation. The person submitting the booking form must authorise cancellation. Cancellation charges for the accommodation cost will be as follows:

PERIOD BEFORE ARRIVAL - WRITTEN CANCELLATION IS RECEIVED

- Cancellation made more than 10 weeks before arrival date - Loss of deposit

- Cancellation made less than 10 weeks before arrival date 100% of holiday price agreed (if payment is outstanding - 100% of holiday price minus deposit paid to date plus any reasonable interest for delayed payment)

Please note, that if your cancellation falls within your insurance policy terms, you may be able to reclaim any costs or charges from your insurance company. In such cases Chamonix Exclusive will provide all reasonable and relevant documentation confirming the cost and / or charges that have been incurred in order that you may seek to make a claim accordingly.

11. CHANGES MADE BY CHAMONIX EXCLUSIVE

Many holidays are booked well in advance of the arrival date, whilst we do everything possible to meet the requirements of our customers, specifications, descriptions and the terms detailed on this website, inevitably some changes do occur. We undertake to minimise such changes but reserve the right to make them as is necessary. In the event of a significant, material change we will of course notify you and allow you to either; accept the change, purchase an alternative holiday from us, or cancel your holiday and receive a full refund.

12. CANCELLATION BY CHAMONIX EXCLUSIVE

In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. No further sums will be due.

In circumstances beyond our control which include events amounting to 'force majeure' (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports, adverse weather conditions, etc) are not the responsibility of Chamonix Exclusive and no refund will be due. Clients are therefore advised to check their travel insurance policy and ensure, should they so wish, that such are covered against such events accordingly.

13. PRICE GAURANTEE

Whilst we reserve the right to change our prices, your confirmation invoice price is fully guaranteed and will not be subject to change without agreement. However, should events beyond the control of Chamonix Exclusive occur that require a surcharge to be applied, Chamonix Exclusive will notify the client of such charges and the Client may in such circumstances either accept the surcharge, or cancel your holiday with all monies that have been paid returned to you by Chamonix Exclusive in full.

14. GUESTS STANDARDS

The client, their guest(s) and / or any visitors to the chalet must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the chalet or the residents and guests in surrounding chalets, or when using transportation provided by Chamonix Exclusive or its transport provider. A reasonable level of decorum is expected at all times. Guests being, or found to have been: rude, offensive, aggressive, swearing or acting inappropriately to a guest, a member of staff, or any person in the resort, Chamonix Exclusive reserve the right to terminate the holiday immediately without compensation. For the avoidance of doubt, in such a case Chamonix Exclusive will have no further obligation to them and no monies will be refunded.

Any damages and breakages must be notified to Chamonix Exclusive immediately and may be charged to the customer. Damages, other than small incidental damages that are accidental and could not have been reasonably avoided (this excludes however accidents caused under the influence of alcohol); will be subject to £300 administration fee, or 20% of the replacement cost, whichever is the greater, plus the repair or replacement costs. Parents with children are responsible for any damage that they may cause and their supervision accordingly.

For the avoidance of doubt, clients taken ill and causing damage or additional cleaning requirements, as a result of the influence of alcohol, will be subject to this damages clause and administration fee.

Customers must not solicit, encourage or allow non-residents to use the chalet, its facilities or services without prior written agreement from Chamonix Exclusive and failure to adhere to this Chamonix Exclusive reserve the right to terminate the holiday immediately without compensation and charge the client for any additional costs (and value of the guests attending and using the chalet) incurred by Chamonix Exclusive, plus the administration fee.

15. NO SMOKING POLICY

For the comfort of all guests and as part of Chamonix Exclusive healthy lifestyle policy, Chamonix Exclusive operates a very strict no smoking policy both in the chalet and within the grounds of the property. Smoking is therefore not permitted inside the chalet, the garden, terrace or driveway. Guests found to be smoking within the chalet, or close will be in breach of this clause and their holiday may be terminated immediately and without compensation and Chamonix Exclusive will have no further obligation to them.

16. PETS

For the comfort of all guests we regret that pets are not permitted at the chalet without written permission of Chamonix Exclusive. Where permission is granted, charges will apply and a deposit will be required. Any damage caused will be charged at cost plus the minimum administration fee previously stated.

17. CLEANING AND EXITING THE CHALET

Guests, unless agreed in writing by Chamonix Exclusive, must vacate the chalet by 10.00am on the day of departure to enable cleaning for incoming guests (costs and the administration fee may be charged for late departure). The chalet should be left in a good condition. Where the chalet is left in a condition that requires additional cleaning to what would normally be over and above what would be normally expected, Chamonix Exclusive reserve the right to charge costs, including the administration fee , for the additional service requirements.

18. HELP IS MAKE YOUR STAY A WONDERFUL ONE

Please don't send us emails after your stay regarding any complaints or issues (well certainly not if you are raising for the first time) that affected your enjoyment of your holiday. By this stage there is little we can do other than apologise and make a small gesture. Instead, and whilst we recognise this such is sometimes can feel a little uncomfortable to do (but it is only fair and right thing to do), tell us there and then so we have a chance to put it right and ensure your holiday is a special one for the right reasons. Firstly therefore, contact your highly experienced, and equally lovely host, and if you are still not satisfied, or prefer to talk to in the first place (we don't mind), please contact Frances at Chamonix Exclusive. Frances will have been in contact with you many times prior too your holiday to ensure we have everything lined up, ready for a great stay so you will have her email, office telephone, and mobile number! To make it great, we always need your help so whilst we hope everything will be perfect, if it isn't, please make the call or drop us a line!

19. LIABILITY

Chamonix Exclusive accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against them.

20. VISA REQUIREMENTS

The client and their guests are responsible for ensuring they have the appropriate paperwork, passports, and Visa's to enter the country (and covered for the holiday / period visiting) as necessary before travelling. Non EU Passport holders should note that the local airport, Geneva, is not a EU member country.

21. LAW & JURISDICTION

These conditions and any contract to which they apply are governed in all respects by French Law and are subject to the jurisdiction of the courts in France.

Have a wonderful holiday and most importantly we look forward to welcoming you back in the many years to come!