Ski In Ski Out - Luxury Chalet00 33 450 91 99 34

1. Booking

Bookings made with Chamonix Exclusive must be accompanied by 20% deposit of the total holiday price. Reservations can only be confirmed on receipt of the full deposit.

The contract will ta ke effect on receipt of the full deposit and Chamonix Exclusive have issued confirmation of receipt of payment. The remaining balance is due 10 weeks prior to your holiday start date. Full payment will be required for bookings made within 10 weeks of your holiday.

In the event that the remaining balance is not received 10 weeks prior to your holiday start date, Chamonix Exclusive will make reasonable endeavours to remind the client of monies due to expedite payment. Ultimately Chamonix Exclusive reserve the right to cancel the booking without further reference to the client and in such cases the client shall forfeit any deposit paid.

2. Flights & Ferries

Flights or ferries ('carriers') are not included within the holiday price and as such is deemed to be the sole responsibility of the client. Any Carriers (flights and ferries) shown on this website or referenced by Chamonix Exclusive and its employees are for information purposes only and Chamonix Exclusive does not warrant their fitness for purpose in any form. No liability will exist between the client and Chamonix Exclusive for any failure by a carrier to deliver the services contracted, including, but not exhaustive of late arrivals or departures in any event, including events considered a Force Majeur event.

3. Winter Transfers & Transport

For winter bookings only, unless otherwise agreed, Chamonix Exclusive will provide a return transfer to and from Geneva airport on the scheduled day of arrival (the day the booking commences) for guests. For additional guests and transfers requested on other days (not the day the booking commences) a charge will apply and such transfers are subject to availability.  For transfers to and from the airport where there are various arrival or departure times, Chamonix Exclusive may, and reserve the right to, await all flight arrivals when transfering clients to the chalet. For departures where there are various depature times, Chamonix may, and reserve the right to transfer clients all together based on the earliest time of departure from the chalet, or charge an additional cost for multiple journeys, subject to availability.

Where the respective arrival and departure times of incoming and departing clients do not facilitate transportation by Chamonix Exclusive conveniently, the incoming guests shall take priority and Chamonix Exclusive may in such cases provide 'third party' transport for departing clients.

Whilst Chamonix Exclusive will do everything possible to collect clients from Geneva at the most convenient time, collection cannot be guaranteed without some delays due to operational circumstances and scheduling from time to time. Whilst we endeavour to pick up clients prior to 1pm on the arrival date, this can be particularly difficult due to scheduling issues of outbound clients and incoming clients are advised to choose afternoon arrival times to minimise any risk of delay at the airport.

The transfer of guests departing from the chalet will take place no later than 10am on the day of departure unless otherwise agreed in writing and in such cases an additional charge may apply. Departures requiring departure from the chalet prior to 07:00hrs may also be subject to a surcharge and any such transfers will be subject to availability.

For clients booked on a winter ski holiday with Chamonix Exclusive, an on call driver service is provided between 08:00hrs and 10:00hrs and between 14:30hrs and 19:00hrs (excludes the staff day off). Such transfer and transport shall operate solely in the Chamonix Valley (excluding the Col de Montets - pass in to Vallorcine). Any requests outside the Chamonix Valley may be agreed between Chamonix Exclusive and the client, but charges will apply. Please note that this service is an 'on call' service and the driver should therefore, where possible, be given advance notice of the time and place of the collection to avoid unnecessary waiting. Where notice is not given, delay may be incurred caused by the driver travelling to your collection point, including collection at the chalet (afternoon service where the driver maybe situated elsewhere in the valley). Where more than one request is made by various clients in the party, at various points and times in the valley, the driver will schedule the collection as best as possible, but some delays may result. Clients assistance where possible to coordinate such requests is always welcomed and very much appreciated. For the on call driver service we provide one 8 seater mini bus and therefore where collection is for larger groupings, two journeys will be undertaken (please note under no circumstances will the vehicle exceed the 8 seater capacity). A second on call vehicle may, subject to availability, be added to your holiday package, but please note charges would apply for the 2nd vehicle and driver, and advance notice is required.

All transfers and transport are subject to operational availability, and road and weather conditions. Chamonix Exclusive reserve the right to withdraw the transfers and transport service in the interest of client and employee safety where the road, vehicle, weather conditions, or any other reasonable factor may endanger the safety of passengers, employees, or the general public. Chamonix Exclusive may also from time to time withdraw the service due to operational issues, these include but are not exhaustive of vehicle maintenance, repair, driver illness, etc, but will at all times in such circumstance take reasonable action to minimise any disruption caused and reinstate the service at the earliest possible opportunity.

In addition to point 10, ChamonixExclusive.com reserve the right to refuse to carry any client, at any time, whose behaviour may be inappropriate, as deemed by the staff of ChamonixExclusive.com, or is deemed to be under the influence of alcohol and could put their transportation, other clients, staff, or the property of ChamonixExclusive.com at risk. Any damage or cleaning that is a result of a client's inappropriate behaviour the full cost of rectification will be charged to the client. The minimum charge that shall apply in such an event shall be €150 (one hundred and fifty euros) plus the costs of any applicable damage or cleaning to the vehicle.

Children travelling in a vehicle must use the child restraint seats provided at all times. Clients must advise of any children requiring by law, or otherwise, a child restraint seat with your booking. The children's parent's or guardian are responsible at all times for ensuring that the children under their care are properly restrainly in the restraints provided and any safety seats are safely fitted prior to traveling. Chamonix Exclusive reserves the right to withhold transport for children in the event of not being notified and a child restraint seat not being available.

All clients, whatever age must where properly the safety restraints fitted in any vehicle operated by Chamonix Exclusive. 

Please note that vehicles provided by Chamonix Exclusive must not exceed the authorised passenger carrying capacity and Chamonix Exclusive drivers will therefore not carry over the legal capacity.

4. Insurance

Your booking does not include travel insurance. We strongly advise that all members of your party have the appropriate travel insurance in place prior to travelling. 

5. Changing Your Booking

If you wish to make alterations to your booking after the contract is formed, we will seek to accommodate your request where it is reasonable to do so. Such changes are at the sole discretion of Chamonix Exclusive.

6. Cancellation Of A Holiday By The Customer

If you choose to cancel your holiday you must do so in writing. The date of cancellation shall have taken effect when cancellation is received by Chamonix Exclusive. The person submitting the booking form must authorise cancellation. Cancellation charges for the accommodation cost will be as follows:

PERIOD BEFORE ARRIVAL - WRITTEN CANCELLATION IS RECEIVED

*  Cancellation made more than 10 weeks before arrival date - Loss of deposit

*  Cancellation made between 8 - 10 weeks before arrival date 50% of holiday cost

*  Cancellation made between 6 - 8 weeks before arrival date 75% of holiday cost

*  Cancellation made less than 6 weeks before arrival date 100% of holiday cost

Please note, that if your cancellation falls within your insurance policy terms, you may be able to reclaim any costs or charges.

7. Changes Made By Chamonix Exclusive

Many holidays are booked well in advance of the arrival date, whilst we do everything possible to meet the requirements of our customers, specifications and descriptions detailed on the website, inevitably some changes do occur. We undertake to minimise such changes but reserve the right to make them as is necessary. In the event of a material change we will of course notify you and allow you to either; accept the change, purchase an alternative holiday from us, or cancel your holiday and receive a full refund.

8. Cancellation By Chamonix Exclusive

In the unlikely event we have to cancel your holiday, all monies paid will be returned in full. Circumstances beyond our control do not include events amounting to 'force majeure' (such circumstances include riot, war, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports, adverse weather conditions, etc).

9. Price Guarantee

Whilst we reserve the right to change our prices, your confirmation invoice price is fully guaranteed and will not be subject to change.

10. Behaviour

The customer must undertake to behave in such a manner as not to disrupt the enjoyment of other guests staying in the chalet or the residents and guests in surrounding chalets, or using transportation provided by Chamonix Exclusive.
Guests being, or found to have been: rude, offensive, aggressive, swearing or acting inappropriately to a guest, a member of staff, or any person in the resort Chamonix Exclusive reserve the right to terminate the holiday immediately without compensation. In such a case Chamonix Exclusive will have no further obligation to them.

Any damages and breakages must be notified to Chamonix Exclusive immediately and may be charged to the customer. Damages, other than small incidental damage that are accidental and could not have been reasonably avoided (excludes accidents caused under the influence of alcohol), will be subject to €150 administration fee on top of the replacement costs. 

For the avoidance of doubt, clients taken ill in their bedroom as a result of the influence of alcohol, will be subject to this damages clause and administration fee.

11. Winter - Luxury Ski Holiday

Your ski holiday includes breakfast, afternoon tea, and dinner. Free selected wines will be provided with dinner (may be restricted to a maximum of two bottles of wine per guest).

Meals are provided for six nights. The staff have one day off in the week. On the staff day off a buffet breakfast and afternoon tea will be provided (set up the night before for self service), dinner is not included. 

To ensure and maintain the enjoyment of all guests during the holiday, staff may refuse to serve alcohol to guests where a guest is considered to be unfit for further consumption of alcohol, or if the guests causes or has caused concern in respect of their behaviour under the influence. All guests are drawn to point 9 in respect of behaviour that applies.

12. No Smoking Policy

Chamonix Exclusive operates a very strict no smoking policy. Smoking is not permitted inside the chalet or in the vicinity of entrance doors or windows. Guests may smoke in the gardens and decking areas providing the smoke does not enter the chalet, and that residue cigarette ends, cigars, or tobacco are removed and disposed of safely in the appropriate refuse bins. The holiday of any customer or party in breach of this clause may be terminated immediately and without compensation and Chamonix Exclusive will have no further obligation to them.

13. Pets

Pets are not allowed in or around the chalet.

14. Arrival, Departure Times & Condition Of Chalet On Departure

The chalet and rooms will be available from 4.00pm on the day of arrival.

The chalet must be vacated by 10.00am on the day of departure to enable cleaning for incoming guests. The chalet should be left in a good condition. Where the chalet is left in a condition that requires additional cleaning, over and above what would be normally expected, Chamonix Exclusive reserve the right to charge costs, including administration, for the additional service requirement.

15. Complaints

Whilst we take all reasonable care to ensure that your holiday with us is an enjoyable one, from time to time complaints may arise. If you have a complaint please inform the Chamonix Exclusive resort representative immediately who will endeavour to resolve the problem. If you are unable to contact the resort representative or do not get a satisfactory conclusion, you should contact the help number immediately on +33 (0)4 50 91 99 34.

16. Liability

Chamonix Exclusive accepts no responsibility for the acts or omissions of its clients, whether negligent or otherwise, and shall not be held liable for any claims made against them.

17. Visas

It is your responsibility to be in possession of a valid passport and any visa as necessary before travelling. Non EU Passport holders should note that the local airport, Geneva, is not an EU member country.

18. Website

The information contained on our website is correct to the best of our knowledge, but should not be relied on and may be subject to alteration.

19. Law & Jurisdiction

These conditions and any contract to which they apply are governed in all respects by French Law and are subject to the jurisdiction of the courts in France.